Summit Counseling Center at 2750 Old Alabama Road #200, Johns Creek, Georgia.

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  • Sep, 18 2019
    Morgan Biagioni
    1
    I went to one of the therapists for 8 or 9 sessions and despite the fact that I have some form of (still) undiagnosed depression, anxiety, or bipolar and frequently experience suicidal or self-harming thoughts or urges, she consistently told me that she didn't want to put "labels" on what I was experiencing by diagnosing it. She also frequently told me that my depression/etc. had to have outlying causes, and that when I felt sad, anxious, wired, etc. something must have caused it outwardly. When I explained that it would strike randomly (aka, I would be having fun with my friends and randomly feel sad for no reason, etc.) she told me that I was just missing the "triggers" and got frustrated when I couldn't identify them. While I definitely have triggers for feeling certain ways, a lot of what I was/am experiencing is uncontrollable/related to the biochemicals in my brain and not outward causes- which, as a licensed mental healthcare provider, she should have at least acknowledged. In addition, I frequently found myself trying to explain feelings to her that should have been self-evident to her/she didn't seem to have any understanding of common feelings/emotions associated with mental illness. As a result of this, I frequently felt stressed in sessions trying to search for or even make up "causes" for the way that I felt throughout the week and trying to define feelings such as "desperately sad." In addition, the front office is very disorganized. Other than the fact that my therapist was only available every 2 weeks (which was already an unhealthy arrangement for me), at one point I called them over the phone to schedule an appointment. The woman on the phone scheduled me not only with the wrong therapist, but on a day when my therapist apparently wasn't even working. As a result, when I received a text reminder and realized the mistake (the two therapists' names had the same first two letters, leading me to believe that the receptionist had just typed in the first two letters and hit the first option without checking it), I called to see what had happened. I was informed that it was a mistake and that the next available appointment with my therapist wasn't for an entire month (I ended up going 6 weeks without seeing her- which, again, is very unhealthy, although at this point I had finally taken steps to see a different therapist at a different establishment). The receptionists told me that they would call me if any other appointments opened up between now and then, and either absolutely nothing ever opened up or they didn't pay attention. When I finally went to my appointment 6 weeks later (my last one with this office), I asked the front office if they would consider giving me a discount on the session since they had made a mistake in the scheduling. They told me that they would contact their manager and call me about it, but they never did; instead, I received a bill in the mail a month later. Evidently, they just wanted to circumvent an argument with me about the billing. They also failed to include a superbill to give to insurance (since my therapist was out of network). Overall, I was deeply disgusted with this place, especially since they consider themselves to be a "Christian" establishment. Doesn't seem very Christian to me, unless you're describing the hypocritical Creationist brand of Christianity. Overall, I do not recommend if you are struggling with anything beyond mild circumstantially-based anxiety or depression.
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Opening hours

Monday 08:00 AM — 08:00 PM
Tuesday 08:00 AM — 08:00 PM
Wednesday 08:00 AM — 08:00 PM
Thursday 08:00 AM — 08:00 PM
Friday 08:00 AM — 07:00 PM